Accessibility Tool

Frequently Asked Questions

 

Who is Love Musgrove?

Love Musgrove is the official charity of Musgrove Park Hospital.

Love Musgrove is part of a family of charities that support Somerset NHS Foundation Trust. We work alongside Somerset NHS Charity and Yeovil Hospital Charity to make a difference for patients in Somerset.

What happens to my donation after I have given it to Love Musgrove?

Donation Flowchart

What do I do if I want to give a gift to a particular ward or department?

We have a large number of funds that support specific wards/departments, so please just mention if you would like your donation to be allocated to one. Please continue to make cheques payable to ‘Love Musgrove’ for admin purposes, but either in an accompanying note or on the reverse of the cheque, make note of where you would like it allocated. To see which appeals we are running currently and which areas need the most support, check out our Campaigns Wish List.

 

What kind of things does Love Musgrove spend donations on?

We spend your kind donations on all sorts of things, but everything is above and beyond what the NHS should and does provide. In the past couple of years we have paid for everything from an extra MRI Scanner to activity packs for our elderly patients. To see more of what we have supported in the past, check out our Previous Campaigns and Appeals.

Thanks to your generous and wonderful donations, Love Musgrove has been able to fund state-of-the-art equipment, additional services, facilities update, and many more, making a difference for patients every day.This is just a small selection from the impact your donations have made:

    • Refurbish the playroom and bathroom in the Children’s Ward
    • Waiting room improvements in the Breast Care Centre, including a tea & coffee service
    • Purchase of Paxman Scalp Cooling Caps for cancer patients receiving chemotherapy
    • Music therapy on the wards to improve mental and physical wellbeing
    • Purchase of Plum 360 drivers to improve the safety of intravenous medication administration
    • Reflexology as an additional holistic treatment for cancer patients
    • Purchase of a specialist operating table to accompany our new surgical Da Vinci robot
    • Purchase of Child Resuscitation Dolls to assist in the specialist training for treating children and infants
    • iPads and accompanying apps to support the learning and development for adults with learning disabilities

I want to make a donation in memory of a loved one who passed away, how do I do that?

When donating via our website, there is a chance to let us know if your donation is in memory of someone, but if you are donating in a different way, perhaps by post or over the phone, please do mention it, so we are aware.Donating or fundraising in memory of someone is a very special and meaningful way to remember them whilst helping others at the same time. We are always incredibly touched and grateful to receive these donations and to be remembered by so many people.

Last year we received over £108,000 in memory of a loved one which helped to support many wards and departments across the hospital including the Beacon Centre, the Intensive Care Unit (ITU), the Children’s Unit and to help purchase our third MRI Scanner.

You can support Love Musgrove in memory of someone in a variety of ways:

  • Make a donation in their name
  • Collect at a funeral or memorial – you are collecting donations in memory of a loved one at their funeral, please have a conversation with your Funeral Director about how that works and their process for making donations to your chosen charity. They will also need to remember to make cheques payable to Love Musgrove even if you choose to make donations to a specific fund, which the Funeral Director can inform us of
  • We are here to help make this as easy as possible for you.  Do you need collection envelopes? We can provide them and don’t forget any money donated is eligible for Gift Aid – the government scheme that allows charities to reclaim tax on donations made by a UK taxpayer. Gift Aid your donations, and they will be worth 25% more at no extra cost to you.
  • If you would like to set up a tribute page in memory of your loved one, please click here.
  • Take on a fundraising challenge in their name

If you have any questions or would like more information about how we may be able to support your fundraising, please get in touch with us.

 

How do I sign up to make a regular monthly donation?

Become a Regular Giver by donating to Musgrove Park Hospital every month. Regular donations make it easier for us to plan improvements to the hospital. This means that more local people will benefit from a better equipped hospital with better facilities and services.

You can find our donation form here. When completing the form, please select the ‘Make a regular donation’ option.

 

I’ve heard about Gift Aid, what is it, and how do I make sure it is added to my donation?

Gift Aid is a scheme run by the Government in which it gives us 25% of your donation as an extra if you are a UK taxpayer. However you donate, we will ask you if you are a UK taxpayer and if we are able to claim Gift Aid on your donation, but if we haven’t and you think your donation is eligible, please get in touch and we will send you a Gift Aid declaration form.

 

I’d like to keep up to date with what is happening at the Charity, how do I do that?

Please fill out our short Stay in Touch form here, and choose whether you’d like to hear from us via email or post.

 

How do I opt out of communication?

Please email us at LoveMusgrove@SomersetFT.nhs.uk and let us know your full name and either address or email address, depending on which one we use to contact you and that you wish to opt out, we will sort it from there.

 

I’ve had a problem donating on your website, what should I do?

Never fear, technical issues sometimes cannot be avoided. If the problem continues to happen, please give us a call on 01823 344437 or drop us an email at at LoveMusgrove@SomersetFT.nhs.uk

The most common issue when entering in card details is that the postcode you’re using doesn’t match the address registered with the card, so where possible, please make sure they are the same.

 

How do I get materials to support my fundraising?

Check out our Fundraising Toolkit and resources here. If you’ve registered your fundraiser with us here then a member of our team should have been in touch within 5 working days of you registering, and you can discuss with them about what materials we could supply to support you. Otherwise, please do get in touch here.

 

I’ve got a question that isn’t listed here, how do I get in touch to ask?

Please head over to our Contact page, where our email address, phone number and address are listed. Our office is manned Monday – Friday, 9am-5pm and we endeavour to get back to you as quick as we can.

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